FAQs

How much is delivery and do you deliver to my area?

We currently only deliver to addresses in the inner-city Brisbane listed below for a delivery of $15. If your suburb is not listed below, please contact us on 0473 030 883 to see if we can arrange delivery for you.

Albion, Annerley, Ascot, Ashgrove, Auchenflower, Balmoral, Bardon, Bowen Hills, Breakfast Creek, Brisbane City, Bulimba, Buranda, Carina, Carina Heights, Carindale, Camp Hill, Cannon Hill, Chelmer, Chermside, Chermside West, Clayfield, Coorparoo, Dutton Park, Eagle Farm, East Brisbane, Fairfield, Fortitude Valley, Greenslopes, Hamilton, Hawthorne, Hendra, Herston, Highgate Hill, Indooroopilly, Kangaroo Point, Kelvin Grove, Lutwyche, Milton, Morningside, New Farm, Newstead, Newmarket, Norman Park, Nundah, Paddington, Petrie Terrace, Red Hill, Rosalie, South Brisbane, Spring Hill, St Lucia, Stones Corner, Taringa, Teneriffe, Toowong, West End, Windsor, Woolloongabba, Wooloowin, Yeronga, Yeerongpilly.

All orders work under an "Authority To Leave" system. Our couriers have the authority to leave flowers at, or near the front door if we deem safe to do so. If necessary, we will contact the recipient or sender to let them know where the flowers have been left. If you’d like us to leave them somewhere else, just let us know when you place your order. Please consider if the delivery address has security gates and codes or they live in an apartment building, remember to let us know how we can access the property. If there is nowhere safe to leave the flowers, we will contact the sender to re-arrange delivery at an extra cost of $15. If we are unable to make contact, Foliar is unable to re-deliver, replace or refund the product.

Delivery can be made to either a residential, businesses, schools or hospital addresses. We will attempt to deliver to the specific details provided. Sometimes however the flowers are delivered to the front desk or reception and directed to the recipient from there. We cannot take responsibility if they do not collect or are not delivered from there. We also take no responsibility for theft, so it’s recommended the flowers are delivered to a secure location. We want the beautiful flowers you have bought to be delivered as intended.

What days do you deliver?

We deliver 5 days a week Monday-Friday. We do not deliver on weekends or Public holidays. This includes national and local public holidays.

What are your cut off times?

Same day delivery is available for orders placed by 10AM. Orders after this will be delivered the following day.

When will my order be delivered & can I select a delivery time?

Please note, our delivery window is from 8am-5:30pm. Due to our order volume and the fact that we use courier services with their own varying schedule we can not deliver during a specific time frame other than this window, unless confirmed prior to delivery by our team.

Can I track my order?

Upon the completion of your order, you will receive confirmation via email or mobile, depending on the details you have left in the "sender" information on the website. After that, the next confirmation you will receive is when the order is either collected by our courier service or dropped off at the delivery address by one of our team members. As we use a number of delivery methods, both in house and via external couriers, we are unable to offer real time tracking of our orders. Rest assured that your delivery will be made between 8am-5:30pm and should there be any reason we are unable to deliver during this time, we will notify you of any delays.

Can I pick up from in store?

Yes, We are open Monday to Friday 9:30am – 4pm and Saturday’s 9:30am – 2pm. We also have a selection of fresh flowers available in store and are happy to put an arrangement together on the day. When you select this option you will receive a text message when your order is ready for collection.

To comply with liquor licensing requirements listed above, all floral arrangements with the added option of containing alcoholic beverages can not be collected in store as they must be delivered to another place other than the business where the sale is made.

Can I change the delivery address after the order has been placed?

If you notice you have incorrectly typed the wrong address or need to change the address please contact us on 0473 030 883 and we will try our best to assist. However if the order has already been dispatched we are unfortunately unable to make any changes and a re-delivery fee of $15 will incur.

How do I make payment?

Payment can be made via credit card or PayPal. We accept payment by Visa, Mastercard, Amex.

Will the flowers delivered be different to the picture on the website?

We try our best to match what you see on the site but sometimes we have to substitute colour or varieties. Please keep in mind that flowers and foliage are a perishable product which means specific varieties may differ each week based on seasonality and availability. You can view our most current bunches on our Instagram page via the link on our website.

What if my package doesn't arrive, delivered damaged or I am unhappy with my order?

In the unlikely event your flowers are damaged or don't arrive, please contact us asap and we will work through an appropriate solution for you. We require proof of damage so we can follow it up with our suppliers and delivery drivers. In the unfortunate event you are unhappy with your flowers please contact us within 24 hours with a photo of the flowers to assist in understanding the complaint and will do our best to address the issue. We can be contacted at info@foliar.com.au or 0473 030 883.

How do I keep my flowers looking pretty?

To maximise the freshness and lifespan of your blooms. Change the water every other day and recut the stems on an angle. Remove all lower leaves from flowers so they aren’t in the water and display the flowers in a cool place, out of direct sunlight.

Can I purchase alcohol if I am or the receiver is under 18?

No – given we are operating as a florist there are a list of requirements that must be met. These requirements apply to:

  • The quantity of the liquor is not more than 2L and, if the liquor includes spirits, the quantity of spirits is not more than 1L.
  • The floral arrangement must be delivered as a gift to an adult other than the purchaser of the floral arrangement or gift basket.
  • The gift is to be delivered to a place other than the business where the sale was made.
Warranties, Refunds and Cancellations
  • Our team selects the freshest, seasonal blooms. As flowers and foliage are perishable products, the lifespan of each flower varies. Flower varieties may change depending on climate and availability with growers.
  • Foliar does NOT offer refunds for change of mind. We can offer a store credit, however this is up to our discretion. If you are not satisfied with your order please contact us directly at info@foliar.com.au and we will try our best to rectify the issue.
  • For products that exclude flowers, you may exchange or receive a credit of the purchase amount. You must provide a receipt.
Corporate gifting

Our flowers and gifts are carefully considered and well designed options for client and staff gifts for a range of businesses. Please contact us at info@foliar.com.au for more information on customised options and pricing for corporate gifting.

CONTACT:

Call: 0473 030 883

In store: Foliar, 1/180 Albion Road, Windsor QLD 4030

How do I contact you?

Call: 0473 030 883

In store: Foliar, 1/180 Albion Road, Windsor QLD 4030