We deliver 5 days a week Monday-Friday. We do not deliver on weekends or public holidays. This includes national and local public holidays. You can come visit us in store in Brisbane or Melbourne to pick up floral arrangements and gifts.
Delivery & FAQ's
Melbourne Store at 785 Nicholson Street, Carlton North
How much is delivery and do you deliver to my area?
Standard Brisbane delivery: $15
We currently deliver to select suburbs across Brisbane for a delivery fee of $15. If your suburb is not listed below, please contact us on 0473 030 883 to see if we can arrange delivery for you. Here is the list of suburbs that we currently deliver to. Whilst we may not have all suburbs listed, if the postcode of your intended delivery address is included here, then it is within our service area:
Albion, Annerley, Ascot, Ashgrove, Auchenflower, Balmoral, Bardon, Boondall, Bowen Hills, Breakfast Creek, Brisbane City, Bulimba, Buranda, Carina, Carina Heights, Carindale, Camp Hill, Cannon Hill, Chelmer, Chermside, Chermside West, Clayfield, Coorparoo, Dutton Park, Eagle Farm, East Brisbane, Fairfield, Fortitude Valley, Greenslopes, Geebung, Hamilton, Hawthorne, Hendra, Herston, Highgate Hill, Indooroopilly, Kangaroo Point, Kelvin Grove, Lutwyche, Milton, Morningside, New Farm, Newstead, Newmarket, Norman Park, Nundah, Paddington, Petrie Terrace, Red Hill, Rosalie, South Brisbane, Spring Hill, St Lucia, Stones Corner, Taringa, Teneriffe, Toowong, West End, Windsor, Woolloongabba, Wooloowin, Yeronga, Yeerongpilly.
All orders work under an "Authority To Leave" system. Our couriers have the authority to leave flowers at, or near the front door if we deem safe to do so. If necessary, we will contact the recipient or sender to let them know where the flowers have been left. If you’d like us to leave them somewhere else, just let us know when you place your order. Please consider if the delivery address has security gates and codes or they live in an apartment building, remember to let us know how we can access the property. If there is nowhere safe to leave the flowers, we will contact the sender to re-arrange delivery at an extra cost of $15. If we are unable to make contact, Foliar is unable to re-deliver, replace or refund the product. Delivery can be made to either residential, businesses, schools or hospital addresses.
We will attempt to deliver to the specific details provided. Sometimes however the flowers are delivered to the front desk or reception and directed to the recipient from there. We cannot take responsibility if they do not collect or are not delivered from there. We also take no responsibility for theft, so it’s recommended the flowers are delivered to a secure location. We want the beautiful flowers you have bought to be delivered as intended.
What are your cut off times?
Same day delivery is available for orders placed by 10am. Orders after this will be delivered the following day. Alternatively you can select a specific day into the future using our date selection calendar at checkout
When will my order be delivered & can I select a delivery time?
Please note, our delivery window is from 8am - 5:30pm. Due to our order volume and the fact that we use courier services with their own varying schedule we can not deliver during a specific timeframe other than this window.
Can I track my order?
Upon the completion of your order, you will receive confirmation via email or mobile, depending on the details you have left in the "Sender" information on the website. After that, the next confirmation you will receive is the when the order is either collected by our courier service or dropped off at the delivery address by one of our team members. As we use a number of delivery methods, both in house and via external couriers, we are unable to offer real time tracking of our orders. Rest assured that your delivery will be made between 8am - 5:30pm and should there be any reason we are unable to deliver during this time, we will notify you of any delays.
Can I pick up from in store?
Yes! Pick up is available for online orders Monday to Friday 8:30am – 4pm & Saturday 830-1 in Brisbane and Monday to Friday 10am-4pm & Saturday to Sunday 10am-3pm in Melbourne. Orders can be made for same day pick up till 10am each weekday. You will receive notification when your order is ready for collection, keeping in mind it can take 2hrs for your order to be made but will most likely be ready sooner. Whether you are collecting same day or a date in the future, please leave comments in the "Notes" section at check out to indicate a rough time that you will be arriving in store to collect your order.
If there's anything specific you are after that isn't on the website, feel free to call us in store at Brisbane on 0473 030 883 or Melbourne on 0477 943 804.
We are open over the weekend and welcome phone orders for collection as well.
To comply with liquor licensing requirements listed above, all floral arrangements with the added option of containing alcoholic beverages can not be collected in store as they must be delivered to another place other than the business where the sale is made.
Does the receiver need to be home for delivery?
No, the receiver does not need to be home to receive the delivery however, we must be able to leave it in a safe and secure location.
- The box contains a living plant therefore needs to be kept in a shaded position
- We take no responsibility for theft, so it’s recommended we have access to leave the flowers in a secure location
- Delivery can be made to either a residential or commercial address during business hours, so your gift can be delivered to the receivers home or work address.
- Consider if the delivery address is a gated complex or one that requires access to leave at the recipients door. If we are unable to access the address, a re-delivery fee (dependant on delivery suburb) will apply and re-delivery will not be completed until payment for this fee is received.
Will the flowers contained be different to the picture on the website ?
We try our best to match what you see on the site but sometimes we have to substitute colour or varieties. Please keep in mind that flowers and foliage are a perishable product which means specific varieties may differ each week based on seasonality and availability. You can view our most current bunches on our Instagram page via the link on our website.
Our flowers and gifts are carefully considered and well designed option for client and staff gifts for a range of businesses. Please contact us here for more information on customised options and pricing for corporate gifting
Can I purchase alcohol if I am or the receiver is under 18?
No – given we are operating as a florist there are a list of requirements that must be met. These requirements apply to
- The quantity of the liquor is not more than 2L and, if the liquor includes spirits, the quantity of spirits is not more than 1L
- The floral arrangement must be delivered as a gift to an adult other than the purchaser of the floral arrangement or gift basket
- The gift is to be delivered to a place other than the business where the sale was made.
Can I change the delivery address after the order has been placed?
As delivery is calculated based on suburb and a courier service used to complete delivery it is not possible to change the address once your order has been submitted. If you notice you have incorrectly typed the wrong address, please contact us immediately at our Brisbane store on 0473 022 542 or Melbourne on 0477 943 804.
How do I make payment?
Payment can be made via credit card or paypal. Our retail store has eftpos and cash facilities.
What if my package doesn't arrive or is delivered damaged?
In the unlikely event your flowers are damaged or don't arrive, please contact us asap and we will work through an appropriate solution for you. We require proof of damage so we can follow it up with our suppliers and delivery drivers. In the unfortunate event you are unhappy with your flowers please contact us within 24 hours with a photo of the flowers to assist in understanding the complaint and will do our best to address the issue. We can be contacted at firstname.lastname@example.org or at our Brisbane store on 0473 030 883 or Melbourne store on 0477 943 804.